1. QUOTE / INVOICES

1.1  All quotes issued will be valid for a period of 5 days from date of issue, unless stated otherwise in writing on your quote.  Please note that a quote is not a guaranteed booking, until a deposit is paid.

1.2  It is the client's responsibility to ensure that all details listed on a quote - product(s), equipment(s) and service(s) - are all correct & listed as per client's request prior to deposit being made.

1.3  If the client requires any alterations or variations be made to the quote / invoice issued, then this should be done in writing to IZKO Events in a reasonable time (ideally 30 days) prior to the event date to ensure all variations (if applicable) can be accommodated for.  Please note any variation to the original quote / invoice is also subject to availability and rights of our supplier(s) or third party contractor(s), if applicable.

1.4  An invoice will be issued to the client once a quote has been accepted. Invoices are valid for a period of 5 days from date of issue, unless stated otherwise on your invoice.

1.5  For all of our Luxe Balloon Garlands, we rely on the availability / stock from our supplier(s).  Should the sizes and colours quoted not be in stock or encounter delays in shipping from the supplier(s), a suitable replacement will be offered, as agreed with the client.

1.6. For all of our Luxe Balloon Garlands, a chrome colour selection will attract an additional fee as advised on your quote / invoice (such as Chrome Reflex Gold, Silver or Champagne for example).  The additional fee will be calculated on the amount of balloons and sizes that are required.

1.7. For all of our Luxe Balloon Garlands, the minimum order is 2m for our Organic Garland priced by the metre.

1.8. All Bookings are guaranteed only when a non refundable 50% deposit is paid after an invoice is issued.  This guarantees that your event date and services requested are locked with IZKO Events.

1.9. Any changes made to the event date after a deposit has been made, will be subject to availability from IZKO Events for the new requested date.  Deposits are non refundable and therefore will be transferred to the new event date if applicable.  Changes to event date / service / equipment or product need to be made in writing to IZKO Events and will be subject to availability and at IZKO Events' discretion for approval.

1.10  Equipment / Product hired for an event are to be used for the duration of the event only unless otherwise stated in the quote / invoice.  These items will be provided prior to the start of the event and will be collected once the event has concluded at a time arranged by IZKO Events and the client.  The client needs to ensure that the event location is accessible for IZKO Events Staff to do delivery / styling / set up as applicable prior to the start of the event.  The time required for styling by IZKO Events will be advised to the client accordingly when a booking is confirmed.

1.11. For all DIY equipment hire, all equipments are to be collected within 24 hours prior to start of event date / time and returned promptly 24 hours post conclusion of the event, otherwise additional charges may apply and will be treated as an extension of the hire duration of such items.

1.12.  All delivery / installation / collection of product(s), equipment(s) are scheduled between 06:30 and 20:00 unless previously arranged and agreed with IZKO Events.  Any time outside of those operating hours may attract additional charges.  See our after hours rates under Pricing on our Home Page.

1.13. All outstanding balances are required to be paid 7 days prior to the event date.  Unless the event is for a Wedding Ceremony / Reception, in which case, the outstanding balance is required to be paid 14 days prior to the event date.  Failure to make payments within the requested timeframe may result in cancellation of your booking by IZKO Events.

2. EQUIPMENT / PROP HIRE

2.1  Equipment / Prop Hire are to be used fro the duration of the event as stated in your quote / invoice.

2.2. The Client is responsible for the correct use of the items, abide by the instructions where applicable as advised by IZKO Events & is liable for any damage or lost that occur during the hire period.

2.3. The client agrees to pay for full replacement cost of all equipment which is lost, stolen, destroyed, damaged or not returned to the Owner, including any lost packaging, storage crates, bags or bubble wrap associated with the Equipment.

2.4. Any replacement / repair cost if applicable will be based on current pricing at the time the damage occurred.

2.5. Depending on the equipment / prop hire, a bond might be required to be paid by the client and will be assessed on a case by case basis.  The amount of the bond is determined by the services requested and will be listed on your invoice.  If a bond, a full refund will be processed once the equipment / prop has been returned.

3.  CANCELLATIONS

3.1. Any cancellation by the client needs to be sent in writing to IZKO Events.  Fees and charges may apply if the event is not to be rescheduled & cancelled indefinitely.  If a 50% deposit has been paid, the client will need to forfeit this amount as all deposits are non refundable.

3.2. Any cancellation received in writing 14 days or less prior to the event date, where the full amount quoted on the invoice has been paid, the client will forfeit the amount paid to IZKO Events.  Please note if third party contractors were also booked in for the event, the client will be subjected to their Terms & Conditions regarding cancellation and refunds.

3.3  Refunds will be reviewed on an individual basis and will be at the discretion of IZKO Events.  Please note that this is mainly due to the fact that when a booking is done, we do have to pre-order a number of items - some of which are personalised - and therefore these items cannot be reused or sold to another party.

4. COPYRIGHT

4.1. All designs, mock ups, customised artwork remain the property of IZKO Events unless stated otherwise on your quote / invoice.  Any use or replication would be deemed a breach of the Copyright Laws of Australia.  Prior permission to use the Owner's logo must be obtained; all proposed artwork must be authorised in writing by IZKO Events.

4.2. The client gives permission to use photos / videos of an event unless previously agreed otherwise.  All photos will be shared on our social media platforms & websites where applicable, to display the artistry in our creations.

5. PAYMENTS

5.1  All outstanding balances are required to be paid 7 days before the event date.  Unless the event is for a Wedding Ceremony / Reception, in which case, the outstanding balance is required to be paid 14 days prior to the event date.  Failure to make payments within the requested timeframe may result in cancellation of your booking by IZKO Events.  

5.2. All payments are to be done via bank transfer only.  Details will be provided on the quote / invoices provided to the client.  If required, the client may need to provide proof of payment to ensure payment was made in a timely manner.

5.3. IZKO Events do not hold, save or share any of your financial institution . personal details to any third party,  It is the client's responsibility to ensure that bank transfer transactions done to IZKO Events are done from a secure device with adequate online security protection.

5.4  The client agrees to not hold, save or share any of IZKO Events' company's financial institution details for their use or share to any third party under any circumstances.  Failure to do so, may result in legal actions taken.